Customer Support Specialist - Remote

Our state-of-the-art AI image generation models lead the way, outcompeting similar tools in benchmark studies, empowering designers and marketers to generate images at scale. We are scaling rapidly and have already reached 1 million users, with over 150 million images generated within months of our launch. Join us and be a part of a team that is shaping the future of content creation with AI.

As a Customer Support Specialist at Recraft, you will be the frontline voice supporting our users, answering questions, troubleshooting issues, and providing guidance. You’ll work closely with our product and engineering teams to ensure our users have a smooth experience with Recraft’s powerful design features.

• Respond to customer inquiries via email, Discord and social media in a timely and professional manner.
• Troubleshoot issues related to Recraft’s design platform and escalate more complex problems to engineering as needed.
• Assist customers in understanding and maximizing the use of Recraft’s features.
• Provide product feedback to the product and development teams based on user reports.
• Develop and maintain knowledge base articles and help guides for common questions and issues.
• Track and report on customer support metrics, such as response times, resolution rates, and satisfaction.
• Contribute to a positive and collaborative customer support team culture.

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• Passion for design and helping others succeed with their creative projects.
• Ability to troubleshoot technical issues and explain solutions in a clear and simple way.
• Excellent communication skills (written and verbal).
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
• 2+ years of experience in customer support, preferably for a SaaS company is a plus.
• Experience with design tools is a plus.

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• Competitive salary.
• A supportive and collaborative work environment.
• The chance to work on exciting projects and make a significant impact on our brand.

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Interested candidates should submit their resume to careers@recraft.ai. Please include "Customer Support Application" in the subject line.

Join us at Recraft and help us tell our story in the most captivating way possible!

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