CRM Manager

Our state-of-the-art AI image generation models lead the way, outcompeting similar tools in benchmark studies, empowering designers and marketers to generate images at scale. We are scaling rapidly and have already reached 1,5+ million users, with over 200 million images generated within months of our launch. Join us and be a part of a team that is shaping the future of content creation with AI.

As we grow, we're looking for a motivated and data-driven CRM Manager to join our dynamic team. If you thrive in a fast-paced environment and are keen to drive customer engagement and retention strategies, this role is for you!

As we grow, we're looking for a motivated and data-driven CRM Manager to join our dynamic team. If you thrive in a fast-paced environment and are keen to drive customer engagement and retention strategies, this role is for you!

• Develop and implement the overall CRM strategy to maximize customer lifetime value.
• Create targeted marketing campaigns to improve customer engagement, retention, and loyalty.
• Manage CRM systems and ensure accurate and timely customer data collection and segmentation.
• Analyze customer data and provide insights to guide marketing and product development.
• Collaborate with marketing, sales, and product teams to drive cross-functional initiatives.
• Monitor the effectiveness of campaigns and customer communication channels, adjusting strategies as necessary.
• Optimize automation flows for onboarding, retention, and upselling.
• Ensure compliance with data privacy regulations (e.g., GDPR).

• Proven experience in CRM management (preferably in SaaS, eCommerce, or tech companies).
• Proficiency in CRM software and marketing automation tools (e.g., Brevo, Mailchimp).
• Strong analytical skills, with the ability to interpret complex data sets and derive actionable insights.
• Experience with A/B testing and optimization.
• Experience with customer segmentation, personalization, and lifecycle marketing.
• Excellent project management skills and attention to detail.
• Ability to work cross-functionally and communicate effectively with various teams.
• A creative thinker who is customer-focused and solution-oriented.
• Familiarity with data analytics and business intelligence tools.
• Background in digital marketing, customer success, or similar fields is a plus.

• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work on exciting projects and make a significant impact on our brand.

Interested candidates should submit their resume, a cover letter, and a portfolio of writing samples to [email protected]. Please include "CRM Manager" in the subject line.

Join us at Recraft and help us tell our story in the most captivating way possible!